Shipping, Warranty, FAQ

Pepper Mill Order Process

Our first production run is now in stock and available for purchase today. This is not a preorder! Purchases made before November 28th are expected to ship by December 10, 2021.  We will continue to provide status updates to customers as their shipment date approaches. 

Product will be available for purchase on November 23, 2021 at 1:00pm EST.
Limited Supply is available.

Shipping

Shipping is FREE for Canadian and Continental US orders. Additional shipping fees will be applied based on location for other orders. Shipping is carried through UPS. When your package is ready to be shipped, you will be receive tracking information via email. 

Warranty

Our cookware is made to last, and we want to help you to ensure that it does. If your product arrives damaged, please send us an email at info@mathesoncookware.com or on our Contact Us page so that we can help resolve your issue.

If you have any questions about maintaining your pan's finish, please get in touch using the same methods and we will be happy to give any advice.  

 

Which cooking surfaces can I use my frying pan on?

Our cast iron pan is suitable for use on on a variety of stovetop burner types (including glass-top electric and induction burners). It can also be used for live-fire cooking or on a grill. For best results, regardless of method, we recommend pre-heating your pan for up to 5 minutes before use.

For more care tips, please refer to the Care and Use page. 

 

Is your question not answered here? Please send us a message at info@mathesoncookware.com or on our Contact Us page to contact our team for assistance.